• Home
  • Personal Finance
  • Investing
  • Business
  • Career
  • Consumer
  • Debt
  • Lifestyle
  • Retirement
  • Taxes

Personal Finance News

Latest News About Personal Finance

  • Blogger Net Worths
  • Top Personal Finance Blogs
  • Blogroll

Comcast Admits It Incorrectly Debited $1,775 From Account, Tells Customer To Sort It Out With Bank

June 24, 2016 Leave a Comment

Consumerist reader Robert is fighting with Comcast over a $1,775 early termination fee that should not have been assessed after he tried to cancel his business-tier service with the company. Comcast itself has even admitted that the money should not have been debited from Robert’s bank account, but now says it’s his responsibility to sort the mess out with his bank. The Consumerist reports: “In an effort to save money in 2014, Robert called to have their service level downgraded to a more affordable rate. Shortly thereafter, correctly believing that he was out of contract, he cancelled his Comcast service. That should have been the end of the story, but only weeks after closing the Comcast account, the boys from Kabletown decided that Robert was not out of contract, debiting $1,775.44 from the checking account tied to the Comcast service. Skip forward to Jan. 2015 — two months after being told he’d get made whole; still no check. Robert says that when he called Comcast, ‘the rep actually laughed when I told her I didn’t get a check yet. She said it would take three months.'” Two calls later, one in June 2015 and one in Jan. 2016, Robert still didn’t receive the check even after being reassured it was coming. More recently, he received an email from someone at Comcast “Executive Customer Relations,” saying: “I understand you’re claiming that someone advised you Comcast would send a refund check for the last payment that was debited but this is generally not the way we handle these situations. For your situation, you would have to dispute the payment with your bank.” After The Consumerist reached out to Comcast HQ, Comcast promises to send the check for real this time. (consumerist.com)

Related

Leave a Comment Cancel reply

Must Read

  • How to Reach a Live Person at IRS to Resolve Tax Problems
  • What's the Recommended Temperature for Vacant Home in Winter?
  • Two-Thirds of Americans Live Paycheck to Paycheck
  • 36% Earning $100,000 or More Living Paycheck to Paycheck
  • Average Person Worries About Money 6 Times A Day
  • How to Refinance a Paid Off Car
  • Professional Panda Cuddler as the World's Best Job for $32,000 per Year
  • Apple Launches Apple Card's Savings Accounts With 4.15% Interest Rate
  • How to Cash Out Pension Plan Early
  • Where Best to Invest Your Money In 2017

Recent Posts

  • Apple Launches Apple Card’s Savings Accounts With 4.15% Interest Rate
  • More Americans Are Using ‘Buy Now, Pay Later’ Services To Pay for Groceries
  • 5 Tips To Get The Best Value On An Insurance Policy
  • 61% Now Living Paycheck to Paycheck
  • 36% Earning $100,000 or More Living Paycheck to Paycheck
  • Two-Thirds of Americans Live Paycheck to Paycheck
  • The Hit to Your Pocketbook From Higher Gasoline Prices: $2,000 a Year
  • Uber Now Lets You See How Many One-Star Ratings You Received From Drivers

Connect With Us

  • Facebook
  • Twitter
Home · About · Terms · Privacy · Contact · Copyright © 2023 · Personal Finance News