Confused how you ended up with a low rating on Uber? A new feature will offer a bit more insight. CNN Business reports:
Uber on Wednesday announced an option that lets you see a breakdown of how many drivers left you a one-star rating, a five-star rating and other ratings in between. Previously users of the ride share app were only able to see their average rating.
Finding the rating breakdown requires several steps. First, open the Settings menu of the app, tap Privacy and then Privacy Center. Once there, swipe to the right and click on the option: “would you like to see a summary of how you use Uber.” Next, scroll to the “browse your data” section and tap on “view my ratings.” (You can also access the information on Uber’s website.)
The goal of the new feature, according to Uber, is to offer customers a better understanding of their current rating, which is based on their most recent 500 trips on the platform, and to incentivize good behavior during rides.